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"I drink it when I'm happy and when I'm sad. Sometimes I drink it when I'm alone. When I have company I consider it obligatory. I trifle with it if I'm not hungry and drink it when I am. Otherwise, I never touch it-unless I'm thirsty." So said Lilly Bollinger, the great granddaughter-in-law of House of Bollinger founder Jacques Joseph, and head of the (still now, as then) family firm from 1941-77. We haven't much to add to that, beyond the statutory reminder to enjoy your Bolly responsiblyâ€¦
Free UK Standard Delivery on orders > Â£100, Standard Delivery Â£4.75, No minimum order
We hope you will enjoy your wine.
In the rare event that you should receive a suspected faulty product please re-cork or cap and call us on 0800 328 2323 or email email@example.com. Our advisers will be able to help you determine whether your wine is faulty or is showing a typical or temporary characteristic. In the case of a faulty product we will arrange collection of the remaining wine and on receipt, refund you or send you a replacement.
This does not affect your statutory rights.
For full details please see our terms and conditions
The following delivery options are available for your order, subject to availability of stock:
Most Standard Delivery parcels arrive within 2 working days of placement of your order.
Some deliveries - especially those to remote areas, such as Highlands and Islands - may take longer.**
If you place an order by 2pm (UK time), Monday - Thursday, it will be delivered the next day*. Orders placed between 2pm on Thursday and 2pm on Friday will be delivered on the following Monday and orders placed between 2pm Friday and 2pm Monday will be delivered on the following Tuesday.
*Please note that if the delivery is for a far flung or rural destination there is high chance that the Next Day option may not be possible. Please check the Delivery Policy for for further information. Alternatively you can call on 0800 328 2323, during UK office hours - Monday to Friday, 9am to 5:30pm.
Orders must be placed online by 2pm Friday.
We are experts in delivery to multiple addresses. You can complete your entire order online. Read more at Multidrop Orders Please call 0800 328 2323 if you would like assistance with the process or email firstname.lastname@example.org.
Telephone Orders Only:
Same Day Delivery is available in some parts of the country via telephone orders only. Please call 0800 328 2323 Monday to Friday - preferably by 2pm - or click here for more information
We are currently unable to offer timed deliveries, however if you would like us to hold back on a despatch we will do our utmost to help your parcel arrive as near as possible to a particular day. Please enter this into the ‘Delivery Instruction’ field which you will find during the checkout process. Alternatively please email email@example.com or call 0800 328 2323 for assistance.
You can track your parcel online by logging in if you have registered an account. Alternatively, please call customer services on 0800 328 2323., where someone will be able to help you. Lines are open Monday to Friday, from 9am to 5:30pm. You can also email firstname.lastname@example.org for assistance. We track every parcel twice daily to the point of completed delivery. So if you are sending from overseas and concerned about the delivery, please rest assured that it WILL reach your recipient. If we notice any irregularity or unfortunate incident such as breakage we will take immediate action to re-despatch the parcel. Should the delivery be attempted when the recipient is out, a card will be left. Should the delivery be repeatedly carded, we will contact the recipient to establish a suitable delivery time. Whilst occasionally parcels are delayed due to issues beyond our control should they be severely delayed we will contact you with an update. If you have any questions regarding your parcel please email email@example.com or call 0800 328 2323
We hope that the above will answer all your questions. You can find more information in our full Delivery Policy. Should you have further enquiries please call 0800 328 2323 during UK office hours - Monday to Friday, 9am to 5:30pm. You will come directly through to our online operations team and your call will be dealt with by a real person who will be able to help you.
* Per Recipient
**Subject to stock availability and successful payment authorisation, your order will be despatched the next working day after you place your, or the same day if you order before 2pm. Our Standard Delivery is then a 2 day service for most of the mainland UK from date of despatch. As most orders are delivered via a third party courier, we cannot offer absolutely guaranteed delivery times, however the vast majority of orders placed arrive within 2 working days.
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© 2013 Whittalls Wine Merchants 1 Ltd (T/A Oddbins) VAT Reg No 100166378. Company No 7603355