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Safety, Security & Privacy


We are committed to ensuring and protecting your privacy and security at any time you are on our website or communicate electronically with our personnel. Our Policy is detailed below and states as to how we may use your personal information provided to us or any we collect through legal means.

Information we collect and how we use it

We collect information from you when you purchase products from us, register to receive information from us or enter a competition. The details that we request will be used to process your orders and to provide you with the best possible service by keeping you informed about the products and services we offer. The information that we collect about you will include:

    • Your name
    • Your address
    • Your telephone number
    • Your email address

We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. You are able to opt out of our mailing list at any time from your account and we will not send you any marketing emails unless you have given us your consent in accordance with the Directive on Privacy and Electronic Communications 2003.

We do not collect or store any credit/debit card information on our systems and Whittalls Wine Merchants (t/a Oddbins) employees have no access to this data.

You can check the details we hold about you by emailing us at and we shall correct any inaccuracies promptly.

We do not share your personal details with any 3rd party or external organisation unless for the purposes of crime prevention and fraud investigation.

Use of Cookies

We use cookies which are small text files stored on your computer to track your visit from page to page. This enables your order to be processed as you navigate through the website otherwise we would not be able to identify you from one page to the next. We also use cookies to track visitor trends. The information is used for internal review purposes only so that we can improve our website and is not shared with any other organisation for commercial purposes.

You may choose to disable cookies on your browser. If you choose to do this, some functions of the website may not be available to you and you will not be able to use the website to make a purchase.


Your personal and payment details are captured on-line using a secure server. Any data you give us is encrypted using the industry-standard "Secure Socket Layer" (SSL) technology which encrypts all information to make it secure. When using a secure connection, a small padlock will be displayed in the address bar of your browser.

We take fraud prevention very seriously and when processing your order, we will require you to enter the card's security number for each order placed. We do not store card details for re-use and our staff have no access to any card numbers.

Contacting Us

If you have any comments, queries or requests concerning our Privacy and Security Policy, please email

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