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Security & Privacy

Who We Are

Whittalls Wine Merchants 1 Ltd is a private limited retail company, our principal activities are the sale of wines, spirits, champagne, beer and other associated and related goods through our branch network and online via Oddbins.com.

Our Data Protection Manager and data protection representatives can be contacted directly here:
• (gdpr@oddbins.com)
• (+44 (0) 192 266 9396)


What Information We Collect and How We Use It

We may collect the following types of information about you on our site

Customers and Visitors of our Site:
We may collect your personal data in a variety of ways, including, but not limited to, when you visit our Site, register on the Site, subscribe to our newsletter, fill out a form, or in connection with other activities, services, features or resources we make available.

Registration and Contact Information:
As appropriate and depending on the Services you would like to use, Customers and Visitors may be asked to provide us with full name, username, email, address, phone number or billing information.

Payment and Delivery Information:
When you place an order, we will also collect transaction information, which may include your credit card information (This information is not stored and is passed on to our Payment Service Provider for authorization purposes only), billing and mailing address, and other payment-related information. Should you be sending your purchase as a gift, the name, surname, address, phone number and email of your recipient will also be collected in order to fulfil your request.

Technical, Usage and Location Information:
We automatically collect information on how you interact with the Site, such as the IP address from which you access the Site, date and time, information about your browser, operating system and computer or device, pages viewed and items clicked. We may also collect location information, including location information automatically provided by your computer or device. We use cookies and similar technologies to collect some of this information and perist your login to our Site. You will need to give us your consent to use cookies in order for us to provide you with the full website user experience.

Third Party Platforms:
We may collect information when you interact with our advertisements and other content on third-party sites or platforms, such as social networking sites and competition entries run using applications from third party partners. This may include information such as Facebook Likes, Pins, shares, profile information gathered from social networking sites during signup or the fact that you viewed or interacted with our content.


How We Use Collected Information


Use of Cookies
We use cookies which are small text files stored on your computer to track your visit from page to page. This enables your order to be processed as you navigate through the website otherwise we would not be able to identify you from one page to the next. We also use cookies to track visitor trends. The information is used for internal review purposes only so that we can improve our website and is not shared with any other organisation for commercial purposes. You may choose to disable cookies on your browser. If you choose to do this, some functions of the website may not be available to you and you will not be able to use the website to make a purchase.

Personal Identifiable Details
Orders:
We use the personal identifiable data you provide us to complete any orders placed with us and to provide you with customer service related to past orders, tracking parcels, and any other information that may be required for this purpose.

Marketing:
Where explicitly agreed to by you via the means of an op in, we will use your data to inform you of any news, offers and information we feel might be of interest to yourself. An op out option will always be available on any email communication you receive.

Competition entries and partnerships.
Oddbins may from time to time run competitions in partnership with third parties.
Where explicitly agreed to by you via the means of an op in, we may share your email address and any other data supplied by you in the process of entering a competition with our partners.
At all times during this process it will be made clear to you who our partners are.
Once your information has been share with our promotional partners, they will become the owners of the information you agreed to share and will be subject to all regulations pertaining to the protection of your data as set out in the GDPR data protection legislation.

Sharing Information with third parties:
We do not sell, trade, or rent Users personal identification information to others. Once you provide access to specific data it belongs to us and only us. Oddbins may use third party service providers to help us operate our business such as using software to send our email newsletters or order confirmations. We may share your information with these third parties for those limited purposes where you have given us your permission. An example would be accepting our terms and conditions during your purchase completion or entering a competition promoted by us. Below is a list of regular sub processors used by us, this list may be updated by us as required.
• Rackspace
• Cloudflare
• Ometria
• Gleam; Non EU. https://gleam.io/privacy
• Sagepay
• ITQ
• Google Analytics
• SemRush
• UKMail
• Zendesk
• Microsoft


Cookies


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Information Security


Your personal and payment details are captured on-line using a secure server. Any data you give us is encrypted using the industry-standard "Secure Socket Layer" (SSL) technology which encrypts all information to make it secure. When using a secure connection, a small padlock will be displayed in the address bar of your browser.
We take fraud prevention very seriously and when processing your order, we will require you to enter the card's security number for each order placed. We do not store card details for re-use and our staff have no access to any card numbers. In case of an unauthorized security intrusion that materially affects you Oddbins will notify you as soon as possible and will within reasonable time report the action we took in response.


Oddbins Data Protection Manager:


Oddbins has a Data Protection Manager who is responsible for matters relating to privacy and data protection. This Data Protection Manager can be reached at the following address:
Oddbins
FAO: Data Protection Manager
European House
Darlaston Road
Walsall
WS2 9SQ
UK
gdpr@oddbins.com
customer.services@oddbins.com


Data Retention Periods


Transactional Data Retention:
Transactional data will be retained indefinitely, any personal information related to transactions will be removed from transaction records after 6 years from the last transactional interaction.

Mailing List and Marketing Data:
Mailing list data will be retained for 4 years from the last date of email interaction. The option to immediately, fully op out or remove all personal mailing list data will always be included on any email communication. Retention periods have been established based on our analysis of customer behaviour patterns as well as on the business and financial requirements and obligations of Whittalls Wine Mechants 1 Ltd (T/A Oddbins) – Company No. 7603355


Children's Online Privacy Protection


Because of the nature of products sold by Oddbins, we do not knowingly collect any data related to persons under the age of 18 years old.
Should we learn of any personal data unknowingly collected by us of any person below the age of 18 years old, we will immediately delete all records from our system.


Your Rights


You have a right to access the personal data that is held about you. If you wish to request a copy of any information that is held about you or ask us to make any changes necessary to ensure that it is accurate and kept up-to-date, please contact our data protection manager as listed above.


Your Acceptance Of These Terms


By opting in to our terms and conditions and cookie policy, you signify your acceptance of this policy and terms of service.