How are delivieries being made?
All online deliveries are made by Parcel Force, who have taken their own steps to reduce contact between drivers and recipients. To read more, please visit parcelforce.com/coronavirus
Is there a minimum/maximum order quantity?
No. We have never restricted our customers with maximum or minimum order requirements, and we aren’t planning to change this any time soon.
Can I add a gift message?
Yes. You can include a gift message when viewing your cart prior to checkout. There is no character limit. If you have already placed your order and missed this, please get in touch on 0800 328 2323 or email firstname.lastname@example.org as soon as possible.
I'm sending a gift, will there be any prices included?
No, we don’t include pricing information in any of our parcels. We only include a slip that shows your recipient the bottle(s) ordered, so they can be confident there are no errors in their shipment.
How do I send to multiple addresses?
If you are sending to 10 or more addresses, please give us a call on 0800 328 2323 or send an email to email@example.com to discuss your requirements. We’ll send you a copy of our multi-destination order form to complete and return back to us. (Please note that delivery charges apply to all addresses where the value of goods being sent is less than £100)
My order status says 'Fulfilled', but it hasn't been delivered
The fulfilled status applies only to the progress of your order within our warehouse and does not relate to the status of your delivery. To check the progress of your delivery please enter your tracking number at Parcelforce.com/track-trace or contact us for more information.
I have only received part of my order
Orders containing more than 12 items will be sent in multiple parcels. These are sometimes separated during transit and therefore may arrive at different times. The label on the box you have received will indicate how many items to expect (e.g. 1 of 3). We recommend tracking the delivery again before contacting us for further information.
My wine is corked/ tastes off, what can I do?
In the rare event that you should receive a suspected faulty product please re-cork or cap and call us on 0800 328 2323 or email firstname.lastname@example.org. Our advisers will be able to help you determine whether your wine is faulty or is showing a typical or temporary characteristic. In the case of a faulty product we will arrange collection of the remaining wine and on receipt, refund you or send you a replacement.
My order was damaged, what happens now?
In the rare event that your order has been damaged during transit, we will send you a replacement as soon as we are notified by our courier.
My order has been returned to sender, what happens now?
Please contact us on 0800 328 2323 or email email@example.com to find out more regarding your returned order. We will investigate the reason for the return and advise what options are available. Please note that a standard delivery charge may apply for re-deliveries dependant on the reason for the return.
How do I change my account details?
You can amend your address details by logging in and going to ‘My Account’. If you need to update any contact information such as your email address, please get in touch on 0800 328 2323 or email firstname.lastname@example.org
I have found a voucher that doesn't state an expiry date - can I still redeem this?
We only issue e-vouchers sent in the form of a code via email, which expire 12 months after the purchase date.
If you have found a physical voucher, unfortunately the company that would have sold these originally, Oddbins Ltd, went into administration in 2011 and subsequently ceased trading. Any money exchanged was with this company and the last vouchers sold by Oddbins Ltd were sold prior to this administration process. Unfortunately there is nothing that we can do with regard to redeeming the vouchers as these were issued some time ago and were not purchased from us.
We are now a different company with different owner, who bought a number of stores and the rights to use the Oddbins brand name from the administrators in late April 2011. We have not received any money for any of the vouchers sold by Oddbins Ltd.