We hope you will enjoy your wine.

In the rare event that you should receive a suspected faulty product please re-cork or cap and call us on 0800 328 2323 or email Our advisers will be able to help you determine whether your wine is faulty or is showing a typical or temporary characteristic. In the case of a faulty product we will arrange collection of the remaining wine and on receipt, refund you or send you a replacement.

This does not affect your statutory rights.

For full details please see our terms and conditions